Returns & Exchanges Policy
At I Am Plant Based LLC, we are committed to providing accurate and high-quality service. If we’ve made a mistake with your order, we’ll gladly make it right.
How to Request a Return or Exchange
If you need to return or exchange an item for any reason, please follow these steps:
- You must retain your original paper invoice and send a clear photo of it to our customer service team.
- Submit your request within 30 days of receiving your order via:
- Email: iamplantbased@gmail.com
- Chat Messenger (if available)
Once we confirm the issue, we’ll provide a prepaid return shipping label, a Priority Mail envelope, and send the correct item at no additional cost to you.
Important Conditions for Returns
- A photo of the paper invoice AND a photo of the incorrect item(s) are required for any return or exchange to be processed.
- Items must be unopened and unused to qualify for a return.
- Opened products will be reviewed case-by-case, but we reserve the right to deny returns for opened items.
- Returns or refunds will not be accepted if these terms are not met.
Non-Returnable Situations
We are unable to offer refunds or exchanges under the following circumstances:
- Products have been opened and are being returned solely because they did not meet personal expectations.
- You no longer want the order.
- You missed applying a discount code or rewards points. (Sales and point redemptions cannot be applied retroactively.)
Order Cancellation Policy
If you need to cancel your order before it ships, please note that a $10 cancellation processing fee will apply.